- 1. Introduction
- 2. Definitions
- 3. Data We Collect
- 4. How We Collect Data
- 5. Purpose & Legal Basis
- 6. Data Sharing
- 7. International Transfers
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Security Measures
- 11. Your Rights
- 12. Minors & Age Restriction
- 13. Third-Party Services
- 14. Changes to This Policy
- 15. Contact & Complaints
1 Introduction
kat5u ("we", "us", "our", or "the Company") operates the online gaming platform accessible at https://kat5u.cam. As a platform serving players primarily in Indonesia, we are committed to handling your personal information with transparency, integrity, and respect. This Privacy Policy describes how kat5u collects, uses, discloses, stores, and protects the personal data of all users ("you", "the Player") who access or register on the Platform.
By creating an Account on the Platform or by continuing to use any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to these practices, you should discontinue use of the Platform immediately and contact our support team to request account closure.
This Privacy Policy is incorporated by reference into our Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.
Our Commitment: kat5u does not sell, rent, or trade your personal data to third-party marketers. Your data is used solely to deliver, secure, and improve our gaming services, and to meet our legal compliance obligations.
2 Definitions
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can be used to identify a natural person, directly or indirectly, including name, identity number, contact details, financial information, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, and destruction. |
| "Data Controller" | kat5u, which determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third-party entity that processes Personal Data on behalf of kat5u under a written data processing agreement. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data, expressed through a clear affirmative act. |
| "KYC" | Know Your Customer — the identity verification process by which kat5u confirms the identity of Players before enabling withdrawal functionality. |
| "Cookies" | Small text files placed on your device by the Platform to remember preferences, maintain session state, and gather analytics data. |
3 Data We Collect
kat5u collects the following categories of Personal Data in the course of operating the Platform:
3.1 Identity & Contact Data
- Full legal name (as it appears on your Indonesian National Identity Card / KTP);
- Date of birth and age verification documents;
- Registered email address and Indonesian mobile telephone number;
- Residential address in Indonesia (city, province).
3.2 Financial Data
- Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, or other supported Indonesian banks) including account holder name and account number;
- E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) linked to your Account;
- Transaction history — deposits, withdrawals, and bonus activity — denominated in Indonesian Rupiah (IDR);
- Source-of-funds documentation where requested for compliance purposes.
3.3 Identity Verification (KYC) Data
- Photographic copies of government-issued identity documents (KTP front and back);
- Selfie photographs submitted for liveness verification;
- Results of automated identity verification checks.
3.4 Technical & Usage Data
- IP address, browser type, operating system, and device identifiers;
- Session timestamps, login history, and geographic location data derived from IP;
- Pages visited, features accessed, game history, and betting patterns on the Platform;
- Crash reports, performance logs, and error diagnostics.
3.5 Communications Data
- Records of customer support interactions via live chat, email, and WhatsApp;
- Feedback, complaints, and dispute records;
- Responses to surveys or promotional participation.
4 How We Collect Data
kat5u collects Personal Data through the following channels:
- Direct submission: Information you provide during registration, KYC verification, deposit/withdrawal requests, contact form submissions, or support interactions;
- Automated technologies: Cookies, web beacons, server logs, and analytics tools that capture technical and usage data as you navigate the Platform;
- Third-party providers: Identity verification agencies, payment processors (banks and e-wallet operators), fraud detection services, and game studios that share relevant data with us under contractual agreements;
- Publicly available sources: Where permitted by applicable law, information from public registers that assists with fraud prevention and regulatory compliance.
5 Purpose & Legal Basis
We process your Personal Data for the following purposes, each supported by a lawful basis:
| Purpose | Legal Basis |
|---|---|
| Account creation & management | Performance of contract — necessary to deliver the Platform services you have registered for. |
| Identity verification (KYC) | Legal obligation — required to comply with anti-money-laundering (AML) and age-verification obligations. |
| Processing deposits & withdrawals | Performance of contract — required to execute financial transactions you have initiated. |
| Fraud prevention & security | Legitimate interests — protecting the Platform, other Players, and the Company from fraud, money laundering, and abuse. |
| Customer support | Performance of contract & legitimate interests — resolving issues and improving service quality. |
| Promotional communications | Consent — where you have opted in to receive marketing emails or promotional notifications. |
| Platform analytics & improvement | Legitimate interests — understanding how Players use the Platform to improve features and user experience. |
| Responsible gaming monitoring | Legal obligation & legitimate interests — detecting and responding to signs of problem gambling as required by our responsible gaming commitments. |
6 Data Sharing
kat5u does not sell or rent your Personal Data to any third party. We may share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
6.1 Service Providers & Data Processors
We engage trusted third-party service providers who process data on our behalf under written data processing agreements. These include:
- Payment processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) — for the purpose of executing deposit and withdrawal transactions;
- Identity verification providers: Third-party KYC and liveness-check platforms that assist in verifying Player identity documents;
- Game studio providers: Certified gaming partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe — who may receive anonymised session data for game integrity and performance purposes;
- Cloud infrastructure & security providers: Hosting, DDoS protection, and cybersecurity vendors who maintain the technical infrastructure on which the Platform operates;
- Analytics providers: Tools used to measure Platform performance and Player engagement in aggregate, anonymised form.
6.2 Legal & Regulatory Disclosure
We may disclose Personal Data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. kat5u will take reasonable steps to notify you of such disclosure unless legally prohibited from doing so.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of kat5u's business assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify registered Players via their registered email address prior to any such transfer and will ensure that the receiving entity agrees to process your data under terms no less protective than this Privacy Policy.
No Third-Party Marketing: kat5u will never share, sell, or license your Personal Data to third-party advertisers, data brokers, or marketing agencies. Any promotional communications you receive will come exclusively from kat5u and only where you have opted in.
7 International Transfers
As an internationally operated online gaming platform, some of kat5u's service providers and infrastructure partners are located outside of Indonesia. Where your Personal Data is transferred to servers or processors in other jurisdictions, kat5u ensures that appropriate safeguards are in place, including:
- Standard contractual data protection clauses incorporated into all vendor agreements;
- Due diligence assessments of the data protection standards of the receiving country or organisation;
- Encryption of Personal Data in transit and at rest using industry-standard protocols.
By using the Platform, you consent to the transfer of your Personal Data to jurisdictions outside Indonesia where necessary for the delivery of our services, subject to the safeguards described above.
8 Cookies & Tracking Technologies
8.1 What We Use
kat5u uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate and improve the Platform. These technologies help us maintain your session state, remember your preferences, prevent fraud, and understand how Players interact with our services.
8.2 Categories of Cookies
| Cookie Type | Purpose |
|---|---|
| Essential | Required for basic Platform functionality — session management, login state, security tokens. Cannot be disabled without breaking core features. |
| Functional | Remember your language preferences, display settings, and game lobby layout choices to personalise your experience. |
| Analytics | Collect anonymised data on page views, navigation paths, and feature usage to improve Platform performance and design. |
| Security | Detect and prevent fraudulent activity, bot traffic, and account takeover attempts by tracking anomalous session behaviour. |
8.3 Managing Cookies
You may control cookie settings through your browser's privacy configuration. Disabling essential cookies will impair your ability to log in and use core Platform features. Disabling analytics cookies will not affect your ability to play games or process transactions. Note that clearing cookies will log you out of any active session.
9 Data Retention
kat5u retains your Personal Data for as long as your Account remains active and for a defined period thereafter, in accordance with the following schedule:
| Data Category | Retention Period |
|---|---|
| Account & identity data | Duration of Account plus 5 years following closure, to meet AML record-keeping obligations. |
| Financial transaction records | 7 years from the date of each transaction, in compliance with financial record-keeping standards. |
| KYC documents | 5 years from the date of verification or Account closure, whichever is later. |
| Customer support records | 3 years from the date of the support interaction or resolution of the matter. |
| Analytics & usage data | 26 months in identifiable form; thereafter retained only in aggregated, anonymised form. |
| Marketing consent records | Until consent is withdrawn, plus 2 years as proof of consent history. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents recovery or re-identification.
10 Security Measures
kat5u applies a layered security framework to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our current security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
- AES-256 encryption at rest for all stored Personal Data, KYC documents, and financial records;
- Two-factor authentication (2FA) infrastructure available to all registered Players;
- Role-based access controls ensuring that only authorised kat5u personnel can access Personal Data, limited to what is necessary for their specific function;
- Regular independent security audits and penetration testing conducted by certified third-party security firms;
- Real-time fraud monitoring and anomaly detection systems that flag unusual account activity for immediate review;
- DDoS protection and web application firewall (WAF) measures to protect Platform availability and integrity.
Data Breach Response: In the event of a confirmed Personal Data breach that poses a risk to your rights and freedoms, kat5u will notify affected Players within 72 hours of becoming aware of the breach, and will take immediate remedial action to contain and investigate the incident.
11 Your Rights
As a Player on the kat5u Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at the email address in Section 15. We will respond to all verifiable requests within 30 calendar days.
Right of Access
Request a copy of all Personal Data we hold about you, including the purposes for which it is processed.
Right to Rectification
Request correction of any inaccurate or incomplete Personal Data held in your Account profile.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Right to Restriction
Request that we restrict processing of your data while a dispute or correction request is being resolved.
Right to Portability
Receive a machine-readable copy of Personal Data you have provided to us, for transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling grounds.
Please note that certain rights are subject to exceptions. For example, the right to erasure does not apply where retention is required by law (such as AML transaction records) or where the data is necessary for the establishment, exercise, or defence of legal claims.
12 Minors & Age Restriction
The Platform is strictly intended for users who are 21 years of age or older. kat5u does not knowingly collect Personal Data from any person under the age of 21. Age verification is performed as part of the KYC process for every registered Account.
If kat5u becomes aware that Personal Data has been collected from a person under the age of 21 — whether through misrepresentation during registration or any other means — the Account will be immediately suspended, all associated Personal Data will be securely deleted, and any deposits made will be returned to the original payment method. Winnings generated by an underage account will be forfeited.
If you are a parent or guardian and believe that a minor in your care has registered an Account on the Platform, please contact us immediately at [email protected] so that we may take prompt action.
13 Third-Party Services
The Platform may integrate with or reference third-party services — including game studio platforms (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, Spribe), payment gateways, and customer support tools. Each of these third parties operates under its own privacy policy and data practices. kat5u is not responsible for the privacy practices of any third-party service, and we encourage you to review their respective privacy policies before engaging with their services directly.
Links or integrations on the Platform that direct you to a third-party interface are provided purely for convenience. kat5u has no control over the content, security, or privacy practices of external platforms and accepts no liability for any data processed by those third parties outside the scope of our contractual agreements with them.
14 Changes to This Policy
kat5u reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. Material changes — those that meaningfully affect how we use your Personal Data or your rights — will be communicated to all registered Players via the email address on file, no fewer than 14 days before taking effect.
Minor, non-material clarifications (such as formatting corrections or editorial improvements) may be applied without advance notice. The date displayed at the top of this page always reflects the most recent revision. We encourage you to review this page periodically. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
15 Contact & Complaints
For any questions, data subject rights requests, or privacy-related complaints, please contact the kat5u Data Protection team using the details below. All privacy inquiries are handled by a dedicated compliance officer and will be acknowledged within 48 hours.
- Email: [email protected]
- Live Chat: Available 24/7 through the Platform interface
- Response Time: Privacy and data rights requests are resolved within 30 calendar days
- Escalation: If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction
kat5u is committed to resolving all privacy concerns fairly, transparently, and in full accordance with applicable data protection principles. We take every inquiry seriously and will not retaliate against any Player who exercises their data rights in good faith.
Our Privacy Commitments to You
End-to-End Encryption
Every byte of data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Your KYC documents and financial records are encrypted at rest using AES-256 standards.
No Data Selling
kat5u will never sell, rent, or trade your Personal Data to third-party marketers or data brokers. Your information is used exclusively to power and protect your gaming experience on our Platform.
Strict KYC Standards
Identity verification protects both you and the Platform. Our KYC process confirms that every Player is who they say they are, preventing fraud and ensuring that only adults aged 21+ can access our services.
Full Control Over Your Data
You have the right to access, correct, export, and delete your Personal Data at any time. Submit a request through our support team and we will respond within 30 calendar days — no delays, no runaround.
Opt-Out of Marketing
Promotional communications are always opt-in. If you change your mind, you can withdraw consent and unsubscribe from marketing messages at any time through your Account settings or by contacting support.
Transparent Retention Policy
We keep your data only for as long as legally required or operationally necessary. Our retention schedule is published in full in this policy. When data is no longer needed, it is securely and permanently deleted.
Questions About Your Privacy?
Our dedicated support team is available around the clock to answer any questions about how kat5u handles your personal data. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
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