Terms & Conditions

These Terms and Conditions ("Agreement") govern your access to and use of the website located at https://kat5u.cam and all associated services, products, software, and mobile interfaces (collectively, the "Platform") operated by kat5u ("we", "us", "our", or "the Company"). This Agreement constitutes a legally binding contract between you ("you", "the User", or "the Player") and kat5u. If you do not agree with any part of this Agreement, you must immediately discontinue use of the Platform.

1 Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

2 Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an Account and use any service on the Platform. By creating an Account, you represent and warrant that you meet this age requirement. kat5u reserves the right to request documentary proof of age at any time. Where proof of age cannot be established to kat5u's satisfaction, the Account will be suspended pending investigation, and any funds won during the period of suspected underage play may be forfeited.

2.2 Geographic Eligibility

The Platform is intended primarily for players residing in Indonesia. You must be a resident of Indonesia and at least 21 years of age to register. Players accessing the Platform from jurisdictions where online gambling is explicitly prohibited by local law do so entirely at their own risk and legal responsibility. kat5u makes no representations that the Platform is lawful in all jurisdictions, and it is your sole obligation to ensure that your use of the Platform complies with applicable local laws.

2.3 Personal Use

The Platform is for personal entertainment purposes only. You may not use the Platform on behalf of a third party, as part of a syndicate arrangement for profit, or through automated software or bots. Professional advantage play, arbitrage betting, and coordinated bonus abuse across multiple accounts are expressly prohibited.

3 Account Registration

3.1 Single Account Policy

Each Player is permitted to hold only one registered Account on the Platform. Opening multiple accounts ("multi-accounting") is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances held therein. If you believe a duplicate account has been created in error, you must contact our support team immediately.

3.2 Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, valid email address, Indonesian mobile number, and bank account details. You are responsible for maintaining the accuracy of this information and must update it promptly if it changes. Providing false or misleading information during registration constitutes a material breach of this Agreement.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and any two-factor authentication details. You must not share your login credentials with any third party. kat5u will never ask for your password via email, chat, or any outbound communication. If you suspect unauthorised access to your Account, notify us immediately at [email protected].

3.4 Account Dormancy

An Account that has had no login activity for a continuous period of 12 months will be classified as dormant. kat5u reserves the right to charge a monthly dormancy administration fee of Rp 50.000 against dormant account balances, following 30 days' advance notice to the registered email address. Accounts with a zero balance may be closed without further notice after 24 months of inactivity.

4 Identity Verification (KYC)

4.1 Verification Requirement

All Players must complete identity verification before submitting their first withdrawal request. KYC verification may also be required at other stages — for example, when cumulative deposits exceed Rp 50.000.000, when account activity triggers automated risk flags, or upon reasonable request by the compliance team.

4.2 Documents Required

Standard KYC documentation includes, but is not limited to:

• A clear photograph of your Indonesian National Identity Card (KTP) — front and back;
• A recent selfie photograph holding the KTP next to your face;
• Proof of payment method (e.g., screenshot of your registered BCA, BRI, BNI, or Mandiri account showing your name and account number).

4.3 Processing Time

KYC documents are typically reviewed within 2 business hours during operating hours (Monday–Friday, 09:00–17:00 WIB). Complex cases may take up to 48 hours. Withdrawal processing will be placed on hold until verification is complete.

4.4 Failure to Verify

If a Player fails to provide satisfactory KYC documentation within 14 days of a formal request, kat5u reserves the right to suspend withdrawal privileges and, in cases of suspected fraud or money laundering, freeze the Account and report the matter to relevant authorities.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

kat5u accepts deposits and withdrawals via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. The Company reserves the right to add or remove payment methods at any time without prior notice.

5.2 Deposit Limits

Minimum deposit: Rp 10.000. Maximum deposit per transaction: Rp 50.000.000. Daily aggregate deposit limits may apply depending on your Account tier and KYC status. Deposits are processed using real-time bank transfer confirmation and are typically credited to your Balance within minutes.

5.3 Withdrawal Processing

Minimum withdrawal: Rp 50.000. Withdrawals are processed to the same payment method used for deposits where possible. Verified accounts in good standing may expect processing within 15 minutes during business hours. After-hours and weekend withdrawal requests are queued for processing on the next business day. kat5u does not guarantee any specific processing time and accepts no liability for delays caused by third-party banking systems.

5.4 Own Funds Requirement

All funds deposited must belong to you personally and originate from a payment account registered in your legal name. Depositing funds on behalf of another person, or accepting deposits from third parties into your Account, is strictly prohibited and may result in immediate account closure and forfeiture of funds.

5.5 Currency

All transactions on the Platform are conducted in Indonesian Rupiah (IDR / Rp). kat5u does not accept foreign currency deposits directly. Any currency conversion costs incurred by your bank or payment provider are your sole responsibility.

6 Bonuses & Promotions

6.1 General Bonus Terms

kat5u may from time to time offer promotional bonuses, free spins, cashback awards, reload bonuses, and other incentives to Players. Each promotion is governed by its own specific terms published at the time of the offer. In the event of any conflict between promotion-specific terms and this Agreement, the promotion-specific terms shall prevail for that promotion only.

6.2 Wagering Requirements

Unless otherwise stated in the applicable promotion terms, all Bonus Funds are subject to a minimum wagering requirement of 30x the bonus amount before any portion of the bonus or associated winnings may be withdrawn. Wagering contributions vary by game type: slots typically contribute 100%, live casino games contribute 10–20%, and togel (Indonesia's traditional numbers lottery) draw bets contribute 50%. Sports betting wagers at odds of 1.50 or greater contribute 100%.

6.3 Bonus Abuse

Any attempt to exploit bonuses through low-risk hedging strategies, coordinated play across multiple accounts, or systematic abuse of promotional mechanics is prohibited. kat5u reserves the right to withhold bonus funds, reverse associated winnings, and close any Account found to be engaged in bonus abuse, with or without prior notice.

6.4 Expiry

Bonus Funds not wagered within the validity period specified in the applicable promotion terms will expire automatically and be removed from your Account Balance without compensation. Standard bonus validity is 7 calendar days from the date of issue unless otherwise stated.

6.5 Seasonal Promotions

kat5u regularly runs promotions aligned with Indonesian cultural and sporting events — including Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and major football tournaments such as BRI Liga 1 and the Piala AFF. These promotions are subject to their own specific terms and are available to eligible Players for the duration stated in the relevant promotional material.

7 Game Rules & Betting

7.1 Game Integrity

All games offered on the Platform use certified random number generators (RNG) or live dealer systems audited by independent testing laboratories. Published return-to-player (RTP) percentages are accurate at the time of publication. kat5u does not manipulate game outcomes and accepts no liability for losses arising from normal game variance.

7.2 Sports Betting

Sports betting markets — including bandar bola (sports bookmaking) covering BRI Liga 1, EPL, Champions League, and international tournaments — are subject to kat5u's Sportsbook Rules, which are published separately on the Platform. Mix parlay (accumulator) bets involving three or more selections are available subject to minimum odds requirements. Odds are subject to change without notice before bet acceptance.

7.3 Void Bets

kat5u reserves the right to void any bet placed on an event that is subsequently cancelled, postponed beyond the stated completion window, or affected by circumstances that materially alter the nature of the market. In such cases, the staked amount will be returned to the Player's Balance.

7.4 Technical Errors

In the event of a technical malfunction, software error, or connectivity failure that affects a game outcome or bet settlement, kat5u reserves the right to void affected rounds or bets and refund stakes. The Company is not obligated to honour winnings generated as a result of a software error or system fault.

8 Prohibited Conduct

The following conduct is expressly prohibited on the Platform and may result in immediate account suspension, forfeiture of Balance, and legal action where appropriate:

• Registering more than one Account, whether under your own name or using false identities;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform;
• Engaging in money laundering, fraud, or any other illegal financial activity through the Platform;
• Colluding with other Players to gain an unfair advantage in multiplayer games or live dealer tables;
• Exploiting software vulnerabilities, bugs, or errors for financial gain and failing to report them immediately;
• Providing false information during registration, KYC, or any support interaction;
• Accessing the Platform using VPN, proxy, or other IP-masking technology to circumvent geographic or account restrictions;
• Engaging in chargebacks or payment disputes without first exhausting kat5u's internal dispute resolution process;
• Threatening, harassing, or abusing kat5u staff or other Players through any communication channel.

9 Intellectual Property

All content on the Platform — including but not limited to software, game assets, graphics, text, logos, trademarks, and audio-visual materials — is the exclusive intellectual property of kat5u or its licensed third-party suppliers (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe). You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

You may not copy, reproduce, distribute, transmit, display, modify, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of kat5u. Any unauthorised use of Platform content constitutes infringement of intellectual property rights and may result in civil and criminal liability.

10 Limitation of Liability

10.1 No Warranty

The Platform is provided on an "as is" and "as available" basis. kat5u makes no warranties, express or implied, regarding the Platform's uninterrupted operation, fitness for a particular purpose, or freedom from errors, viruses, or other harmful components. Use of the Platform is entirely at your own risk.

10.2 Cap on Liability

To the maximum extent permitted by applicable law, kat5u's aggregate liability to any Player arising from or related to this Agreement — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that Player during the 30-day period immediately preceding the event giving rise to the claim.

10.3 Exclusions

kat5u shall not be liable for: (a) indirect, incidental, special, consequential, or punitive damages; (b) loss of profits or revenue; (c) loss of data; (d) losses arising from reliance on information published on the Platform; or (e) losses arising from events beyond the Company's reasonable control, including force majeure events, government action, network outages, or bank system failures.

11 Account Suspension & Termination

11.1 Termination by Player

You may close your Account at any time by contacting our support team. Upon closure request, any available real-money Balance (excluding Bonus Funds that have not met wagering requirements) will be processed for withdrawal to your registered payment method within 5 business days, subject to completion of any pending KYC requirements.

11.2 Termination by kat5u

kat5u reserves the right to suspend or permanently close any Account with or without prior notice if: (a) a breach of this Agreement is confirmed or reasonably suspected; (b) the Account is linked to fraudulent, illegal, or abusive activity; (c) required under applicable law or regulatory direction; or (d) the Player has engaged in any conduct that kat5u deems detrimental to the integrity of the Platform or the wellbeing of other Players.

11.3 Effect of Termination

Upon Account closure, all Bonus Funds are forfeited immediately. Real-money funds will be returned to the Player after deduction of any amounts owed to kat5u, subject to satisfactory completion of any outstanding verification or investigation.

12 Privacy & Data

kat5u collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, and deletion of your personal data, subject to legal retention obligations.

kat5u implements 256-bit SSL encryption, two-factor authentication infrastructure, and regular independent security audits to protect Player data. However, no data transmission over the internet can be guaranteed to be completely secure, and the Company cannot warrant the absolute security of information you transmit to the Platform.

13 Responsible Gaming

kat5u is firmly committed to promoting responsible gaming. The Platform provides all registered Players with access to deposit limits, session time alerts, cooling-off periods, and self-exclusion tools. If you feel that your gambling is no longer recreational and is causing financial or personal harm, we strongly encourage you to make use of these tools or contact our support team for guidance.

In accordance with our strict 21+ policy, kat5u employs automated monitoring systems to detect behavioural patterns that may indicate problem gambling or underage play. Accounts flagged by these systems may be contacted proactively by our responsible gaming team. For full details of the tools and support available to you, please read our Responsible Gaming page.

14 Governing Law

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with internationally recognised principles of commercial law applicable to online gaming operators. Any dispute that cannot be resolved through kat5u's internal dispute resolution process shall be submitted to binding arbitration before a mutually agreed independent arbitrator. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on both parties.

Nothing in this clause limits kat5u's right to seek injunctive or other equitable relief in any court of competent jurisdiction in connection with a breach or threatened breach of intellectual property rights or confidentiality obligations.

15 Amendments

kat5u reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered Players via the email address on file no fewer than 7 days before taking effect. Non-material clarifications and corrections may be applied immediately. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept the revised terms, you must cease using the Platform and close your Account.

16 Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, please contact the kat5u support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform's live chat widget
• WhatsApp: Available 24/7 — contact details provided after Account registration
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays

Formal complaints will be acknowledged within 24 hours and a resolution provided within 5 business days. kat5u is committed to resolving all disputes fairly, transparently, and in accordance with the principles set out in this Agreement.